Mr. Vishal Raj has observed that despite Gram Sabhas being regularly convened in many panchayats, participation from Gram members often remains low due to various factors. This situation creates an impression that direct democracy is being practiced; however, actual citizen engagement at the grassroots level remains limited. He believes that the lack of participation is not the fault of the people, as many are unable to be physically present during panchayat dialogues. He thought that establishing a digital panchayat system could significantly enhance citizen participation, strengthen the role of local leaders, and contribute to the overall development of the panchayat.

Vishal Raj witnessed an individual struggling to meet an elected representative to obtain a signature for his child’s school admission, as the representative was absent from the constituency. This led to the individual losing time, wages, and incurring travel expenses. Politicians are often accessible to the public during elections but tend to remain in the capital once elected. Consequently, citizens begin to feel that their elected representatives have deceived them. From the politicians’ perspective, parliamentary and assembly duties require their presence in the capital, making it difficult for them to address public grievances while remaining in their constituencies. Observing these challenges, Vishal Raj was inspired to develop a systematic civic engagement platform to benefit citizens and elected members.